Warranty and Product Support

eVehicleSafe provides a 12-month warranty against defects in materials and workmanship for products purchased from us, starting from the date of purchase and covering defects arising during normal use.

This warranty is additional to your rights under the Australian Consumer Law. Your consumer guarantee rights are not limited to the 12-month warranty period.

Start your claim with eVehicleSafe

For warranty assistance, email support@evehiclesafe.com or use our online contact form.

Please provide:

• A description of the issue, with photographs where helpful.
• The product's serial number, if available.
• Your invoice, receipt or other purchase information.

We'll use the serial number and our sales records to help identify the product and purchase date. If further information is needed, we'll help you establish proof of purchase.

eVehicleSafe will coordinate assessment, warranty support and any necessary communication with the manufacturer or supplier. You can deal directly with our team throughout the process.

Following assessment, we'll arrange the appropriate repair, replacement or refund under the applicable warranty and Australian Consumer Law.

Please contact us before returning a product so we can provide suitable return instructions.

Product-specific warranties

Some products include additional manufacturer warranty terms. We'll explain which terms apply to your product. These terms do not reduce eVehicleSafe's warranty commitments or your Australian Consumer Law rights.

TOPDON Diagnostic Tools

Read TOPDON's After-Sales Service Policy for manufacturer information.

For TOPDON products purchased through eVehicleSafe, please start your warranty enquiry with our team.